Self-provisioning
First time the webpart loads, it creates its backing SharePoint list. No admin needs to set up list templates or columns.
SharePoint Wiki was deprecated. Teams replaced it with Confluence, Document360, or Notion: separate platforms, per-user invoices, and the constant problem of staff bouncing out of M365 to find documentation. Athena puts the knowledge base back where it belongs: in the intranet your team already uses.
Article creation, search, deep-linking, attachments, all from inside SharePoint.
First time the webpart loads, it creates its backing SharePoint list. No admin needs to set up list templates or columns.
Full WYSIWYG editing inline. Headings, lists, links, inline images, tables.
Search across all articles from inside the webpart. Microsoft Search also indexes the backing list, so articles surface in tenant-wide SharePoint search.
PDFs, documents, images attached directly to articles.
Drop images inline; they're stored in standard SharePoint media library structure.
Link from one article to another, or share a direct link to an article externally.
The whole KB lives in one place. No separate site collection needed.
Categorise articles using familiar SharePoint columns (category, owner, last reviewed, etc.) for filtering and views.
| Capability | Athena Knowledge Base | Confluence / Document360 / Notion |
|---|---|---|
| Lives inside Microsoft 365 (no separate login) | Yes: runs in SharePoint tenant | Separate platform; SSO available |
| Per-user pricing | No: flat £290/mo per tenant | Yes: £5-10/user/mo typical for Confluence; varies for others |
| Rich-text article editor | Built in | Native |
| Search | Built in + Microsoft Search indexed | Native |
| Attachments & images | Built in | Native |
| Deep-linking between articles | Built in | Native |
| Customer-facing public help centre | Not included (internal-only) | Available in Document360, Helpjuice; some Confluence configurations |
| Version history / multi-stage approval workflows | SharePoint list versioning only | More sophisticated in Confluence and Document360 |
| Plugin / integration ecosystem | Microsoft 365 / Graph native | Confluence has large Atlassian marketplace |
| Data residency | Inside customer M365 tenant | Vendor-managed, typically US-hosted |
SharePoint's classic Wiki page library has been progressively deprecated in favour of modern SharePoint pages. Many existing wikis still function but Microsoft no longer recommends new deployments. Modern teams typically replace SharePoint Wiki with either a dedicated knowledge-base SaaS (Confluence, Document360, Notion), a custom SharePoint page structure, or a third-party SharePoint knowledge-base webpart. Athena provides the third option: a purpose-built Knowledge Base webpart that lives inside SharePoint with a rich-text article editor, search, and attachments.
Athena's Knowledge Base webpart turns SharePoint into a searchable rich-text article catalogue. £290/month per tenant. Bundled with org chart, policy management, noticeboard, and 17 other webparts.
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